Shipping

Items will be dispatched within 3-5 working days of order being placed and payment being made. Parcels will be sent via RoyalMail. UK orders will be Second Class Signed For and International Orders will be Signed For. 

For delivery within the EU, please allow up to 14 working days from dispatch.

For delivery to the rest of the world, please allow up to 28 days from dispatch.

 

Customs

Please note, we aren't responsible for customs delays or charges. Please also note that some countries, such as Australia, have stricter import policies than others and may include restrictions on some wooden items. Should your item be held or destroyed by customs, I cannot take responsibility. 

Refunds

We accept returns on ready to post items. We do not accept refunds on commissions, as we will be in contact through the designing process and will send proofs of design before cutting, for approval. 

Please contact us within 14 days after receiving the item and return in its original packaging and condition within 30 days of delivery for a full refund. Buyers are responsible for return postage. Please get proof of postage.